All orders are shipped via Canada Post. Shipping costs are calculated at checkout.
Orders are shipped within 1-3 business days. You will receive a tracking number once your order has been shipped.
You will only receive a tracking number if you've selected the shipping option which includes tracking. Once your order is fulfilled, your tracking number will be emailed to you. Please allow up to 5 business days for your order to be updated on the tracking link.
If you selected the cheaper shipping option that does not include tracking, and your package does not arrive. We are not responsible or liable for any lost or stolen packages. However, if you chose the shipping option that includes tracking, we can happily give you a full refund if your package does not arrive. Courier services are not perfect, we encourage everyone to choose the TRACKED SHIPPING options so they are protected.
If you have entered an incorrect address, please email us at pocketcaps@gmail.com. We will do our best to update your address, however, we cannot guarantee that we will be able to do so.
If your package has already been shipped, we are not responsible or liable for any lost or stolen packages.
If your package is returned to us, we will contact you and you will be responsible for paying for the shipping costs again. If you choose not to pay for the shipping costs again, we will refund you the cost of the items minus the shipping costs.
Please make sure your address is correct including your apartment room number.
